THE FIX
Outage Verification

ISP Outage Check

Confirm the customer's ISP, then open the official outage page in a new tab. If the official tool requires customer authentication, use Downdetector as a secondary reference.

Step 1. Confirm the customer's ISP.·Step 2. Open that ISP's outage page below.·Step 3. If unclear, check Downdetector for widespread reports.

Major ISPs

Spectrum
www.spectrum.net
Open outage page →
Xfinity
www.xfinity.com
Open outage page →
AT&T
www.att.com
Open outage page →
Verizon
www.verizon.com
Open outage page →
Optimum
www.optimum.net
Open outage page →
Cox
www.cox.com
Open outage page →

Secondary Reference

Downdetector
Quick secondary reference for widespread outages when official ISP tools require authentication.
If an outage is confirmed:
  • Inform the customer.
  • Set expectation: service will restore once internet is back.
  • STOP troubleshooting until the outage is resolved.